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FAQ's

Will Cryptic Apparel pay for custom fees/duties?
– Crypitc Apparel will NOT pay custom fees, duties, and/or additional taxes due to international orders. Customs fees are determined by the country we’re shipping to and fees + additional charges are completely out of our control.

Where can I track my order?
– Once your order has been shipped, you will receive a confirmation email via USPS with the tracking number.

Can I get a refund for my return?
We offer store credit, which never expires. Cash refunds are subject to review and may not be accepted. Please read our Returns Policy.

I’m a blogger and want to work with Cryptic Apparel. What can I do?
– We’d love to work with you! Please send us an email at Info@crypticapparel.com

Can I cancel my order?
– Orders may be canceled within 2 hours of purchasing. Orders cannot be canceled after 2 hours of the transaction taking place as the order has been sent to our shipping facility.

How do I use my Store Credit?
– Put in your code at checkout where it asks for store credit or coupon code, and then click apply. It will automatically deduct from your total amount.

Can I place an order over the phone?
– At this time we are not taking orders over the phone. If you would like a representative from Cryptic Apparel to call you to place and order, then please email us at info@crypticapparel.com

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